Patient Services Coordinator - 49

JOB SUMMARY

Ensure delivery of excellent customer service through fast and accurate processing of service, communication and coordination with other departments. 

 To provide prompt and accurate service to staff, patients and visitors. He is Responsible for interviewing patients to gather data’s for the Patient Registration / Admission in HIS system .Ensure Quality service during patient journey in CARE Hospital.

MAJOR DUTIES and RESPONSIBILITIES

• Ensures through his / her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.

• Register Patient information completely in English and Arabic in HIS system complete, accurate and timely manner.

• Ensure Patient Identity verification before creating patient file, medical record request and issue invoices.

• Patient admission, transfer and discharge in HIS if assigned in ADT/ ER Registration.

•  Make sure Pre- approval, Cash deposit before any elective procedures/ Admission.

• Collect and submit cash to the general cashier daily/ end of the work shift.

• Coordinate with claims /billing departments to speed up administrative process/Avoid Financial Discrepancy. 

• Make appointment for next visit and provide non-medical instructions if needed.

• Attend telephone enquiries and interact effectively with customers.

• Maintain patient information confidentiality and Patient Rights.

• Enhance patient experience with customer care, respect, compassion and dignity.

• To provide administrative / clerical support service to Patient Services Department; to its staff; and to patients and other visitors.

• Coordinates with Department Heads/Supervisors regarding Patient Services issues/concerns.

• Provide support and assistance to patients coming for inquiries and/or complaints.

• Maintain a filing system for quick and easy access of documents.

• Meets current objectives and positions the organization for future growth.  Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.

• Meets and exceeds expectations of internal and external customers.  All organizational and departmental standards regarding quality of performance are met.  Demonstrates a strong commitment to confidentiality.  Participates in quality improvement programs as directed.
• Builds positive relationships based on respect for others.  Demonstrates a helpful positive attitude.  Maintains effective communication with peers, staff and visitors

• Performs other work related duties as assigned by the Department Head/Manager.

REPORTING TO:

• Section Head / Manager & Director, Patient Services Division

Qualifications:

A minimum of:

Education:

• Diploma/ College graduate.

Experience:

• Minimum of two (2) years’ experience in a similar position preferably in healthcare facility.

Competencies & Skills:

• Customer service/ Patient Experience course is required.
• Tact, courtesy and public relations skills are a must.
• Good communication & interpersonal skills.
• Computer literate.
• Awareness of Patient Rights and Responsibility.
• Good written and oral communication skills in Arabic and English.
• Strong interpersonal skills and high energetic in work.

Conditions

• This job description is subject to periodic review and maybe changed at any time in consultation with the employee.