Patient Services Coordinator - 11

.JOB SUMMARY
Ensure delivery of excellent customer service through fast and accurate processing
service, communication and coordination with other departments.
of
To provide prompt and accurate service to staff, patients and visitors. He is Responsible for
interviewing patients to gather data's for the Patient Registration / Admission in HIS system
Ensure Quality service during patient journey in CARE Hospital.
MAJOR DUTIES and RESPONSIBILITIES
Ensures through his / her actions, either directly or indirectly, that a superior quality
of medical treatment, compassion and understanding is given to every patient served
at the NMC Hospitals and Clinics.
Register Patient information completely in English and Arabic in HIS system
complete, accurate and timely manner.
Ensure Patient Identity verification before creating patient file, medical record request
and issue invoices.
Patient admission, transfer and discharge in HIS if assigned in ADT/ ER Registration.
Make sure Pre- approval, Cash deposit before any elective procedures/ Admission.
Collect and submit cash to the general cashier daily/ end of the work shift.
Coordinate with claims /billing departments to speed up administrative process/Avoid
Financial Discrepancy.
Make appointment for next visit and provide non-medical instructions if needed.
Attend telephone enquiries and interact effectively with customers.
Maintain patient information confidentiality and Patient Rights.
Enhance patient experience with customer care, respect, compassion and dignity.
To provide administrative / clerical support service to Patient Services Department;
to its staff; and to patients and other visitors.
Coordinates with Department Heads/Supervisors regarding Patient Services
issues/concerns.
Provide support and assistance to patients coming for inquiries and/or complaints.

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REPORTING TО:
Section Head / Manager & Director, Patient Services Division
Qualifications:
A minimum of:
Education:
Diploma/ College graduate.
Experience:
Minimum of two (2) years' experience in a similar position preferably in healthcare
facility.
Competencies & Skills:
Customer service/ Patient Experience course is required.
Tact, courtesy and public relations skills are a must.
Good communication & interpersonal skills.
Computer literate.
Awareness of Patient Rights and Responsibility.
Good written and oral communication skills in Arabic and English.
Strong interpersonal skills and high energetic in work.