Patient Service Assistant

Job Summary:

Patient Services Assistant (PSA) is mainly responsible for customer care services at the hospital. Their roles include, but not limited to: escorting, directing and answering patient calls in a professional manner.

Major Duties and Responsibilities:

•     Receives and greets patients / customers in a welcoming and professional manner and to act as a point of contact among patients, visitors and other healthcare professional.
•       Supports patients / customers in their Out-Patient / In-Patient journey.
•    Deals with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and escalate it to Patient Services Manager, as appropriate.
•      Assists / Directs with the transport of patients for tests and procedures.
•    Demonstrates respect and dignity towards patients/families and co-workers of any culture at all times.
•      Responds to call bells in the inpatient units and take action accordingly.
•     Meets/assists all incoming calls, answer them, connect them to appropriate extensions and take down messages when necessary.
•      Maintains cleanliness and neatness of the assigned area, ensure that used linen are sent in a timely manner to the laundry to make sure that the unit has enough supply of linen.
•       Ensures that number of equipment in assigned unit are complete and functioning well and reports to unit head accordingly.
•      Ensures that all surfaces, equipment, furniture or walls are cleaned, shelves must be kept tidy.
•      Reports any safety and security issues to concerned manager.
•     Attends annual mandatory training including infection control, health and safety training, customer services training, medical terminology, etc.
•     Follows all Hospital related policies and procedures.
•      Monitors and utilizes unit stock items and other resources in a cost-effective manner.
•    Helps unit with stocks storage and moving of supplies. Assists in the maintenance of supplies including unpacking supplies.
•        Maintains confidentiality at all times.
•    Performs other duties maybe assigned by supervisor.

Reporting to:

   Nursing Services Director

Supervises:

None

Qualifications:

Education:

     Two (2) years of College level education / diploma in any field.

Experience:

• One year of experience required in related field preferably in hospital setting.

Special Requirements / Skills:

• Friendly, flexible, patient and courteous
• Communicates well in both written and verbal English
• Good interpersonal skills
• Must have good personal hygiene and be well groomed
• Knowledge of basic medical terminology