Registration Clerk

Job Summary

Responsible for securing the approval from all Insurance Companies for the

indicated services for their patients.

Major Duties and Responsibilities

e Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.

• Receives all insurance pre-approval claim forms from all clinics, ER.

  e Responsible for securing the approval from the Insurance/Direct Companies for the indicated medical services.

  e Records the comments regarding our request for the needed approval from the insurance companies in the system.

  • Responsible for communicating the comments, approvals, disapprovals received from the companies to all related departments.
  • Must save all approvals for the Company Section, Patient Services Department.
  • Has to attend to the patient queries about the approval status.

  • Follows all Hospital policies and procedures concerning the admission of the patients.

    • Participates in on-going education program developed by the department,

    e.g. Department Policy and Procedures, Fire Safety, Risk Management, Environmental control, etc.

    • Performs other clerical duties inherent in the functions relevant to scheduling and receiving of patients.

    Reporting to

    Head, medical Approval Management

    Supervises

    None

    Qualifications

    Education:

    • Secondary school certificate
    • University Certificate

    A minimum of:

    o Five (5) years experience, one year in general office procedures, preferable in a clinic, hospital, or Physician's office and at least four (4) years work experience

    Experience in Marketing and Customer Service in a large acute care hospital. Knowledge/skills •      Must be courteous when dealing with the patients and the visitors. •      Computer literate (Excel and Word 2000) •      Desirable to have knowledge of medical terminology. •      Must be fluent in both English and Arabic.

    General knowledge of outpatient clinic functions and familiarity with the OPD Clinic working.

As attached.