Receptionist

JOB SUMMARY

Ensure delivery of excellent customer service through fast and accurate processing of service, communication and coordination with other departments. 

To provide administrative/clerical service to Patient Services concerns/issues. To provide prompt and accurate service to staff, patients and visitors.   

MAJOR DUTIES and RESPONSIBILITIES

• Ensures through his / her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.

• To provide administrative / clerical support service to Patient Services Department; to its staff; and to patients and other visitors.

• Coordinates with Department Heads/Supervisors regarding Patient Services issues/concerns.

• Provide support and assistance to patients coming to the office for inquiries and/or complaints.

• Answers telephone queries, Arrange appointments/meetings for the PSD Director.

• Requisition office supplies and equipment.

• Maintain a filing system for quick and easy access of documents.

• Prepares warning letters and administrative investigations to staff as needed and other letters/memo as needed.

• Provides clerical support in the ATS/Intranet system for PS Staff leave request/return to duty/zulltime code/timesheet and other staff issues.

• Performs other work related duties as assigned by the Director, Patient Services.

REPORTING TO:

• Director, Patient Services Division

Qualifications:

A minimum of:

Education:

• Diploma/ College graduate in general administration or any related field.

Experience:

• Minimum of two (2) years experience in a similar position preferably in healthcare facility.

Competencies & Skills:

• Customer service course/experience is required.
• Tact, courtesy and public relations skills are a must.
• Good communication & interpersonal skills.
• Computer literate.