Job Summary

Lead and manage all the activities of the ER registration and OHG manpower and physical resources to ensure smooth operations to meet the departments objectives.

Maior Duties and Responsibilities

• Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Manages the staff, organizing staffing schedules to meet the needs for the section, monitoring their performance for the purpose of periodic assessment and reporting to the Head
• Liaises with other managers across the organization to ensure that ER registration and OHG section strategies and activities are integrated with other parts of the organization and align with the hospitals overall objectives.
  • Ensures that all activities are conducted accurately, ethically, and according to the relevant policies, procedures, and standards.
  • Following-up the problems facing the Registration Clerks regarding the company patients and whether the patient is eligible for treatment in the hospital or not.

• Developing and maintaining a system to manage this effectively.

  • Attesting the medical reports and death notifications within his granted eligibility and as per department policy.
  • Follows the complaints system and policy of Patient Services Department.
  • Work is conducted in a professional manner, maintains patients file confidentiality when required
  • Follows all department policies and procedures.
  • Develops and coordinates the Quality/Performance Improvement Program within his/her area of responsibilities.
  • Participate in on-going education program developed by the department, e.g. Department Policy and Procedures, Fire Safety, Risk Management, Environmental Control.
  • Coordinates with the receptionist in regards to operating duties.
  • Maintains the flow ER patients' medical records within the assigned clinics and checks that the files have been properly processed and are available for all patients. Notifies Nursing Supervisor of Physicians of any conflict between the different specialties to discuss the problems and solve them.
  • Gives orientation to new hires on policies and procedures pertaining to work area, eligibility of treatment, Patient Care System, Schedules patterns.
  • Organizes and ensures the correctness of the variable pattern for all physician schedules in the assigned general practice and specialty clinics. These efforts are done through consultation with the directions form the Service Chiefs and Nursing Supervisors.
  • Performs other applicable tasks and duties assigned with the employee's knowledge, skill and abilities.
  • Performs additional tasks and duties as assigned by the management.

• Reportinq to

              Director of Patient Services

  Supervises

  • ER registration & OHG employees

  Qualifications:

  Education:

  Bachelor's degree in Hospital Management or any related field from an accredited institution.

  Experience:

• Five to six years' experience in a hospital in patient service / public relations with at least two years' experience in a management position.

  Competencies & skills:

  • Excellent public relation skills, people oriented and excellent interpersonal relations skills are a must
  • Excellent customer Service skills.
  • Excellent Management Skills
  • Relationship Building Skills
  • Negotiation and Influential Skills
  • Problem Solving Skills
  • Interpersonal Skills
  • Decision Making Skills
  • Excellent command of written and spoken English and Arabic
  • Computer Literacy (Word, Excel, PowerPoint)
  • Familiar with medical Terminology.

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