Patient Services Coordinator - 16160100284026

• Ensures through his / her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Register Patient information completely in English and Arabic in HIS system complete, accurate and timely manner.
• Ensure Patient Identity verification before creating patient file, medical record request and issue invoices.
• Patient admission, transfer and discharge in HIS if assigned in ADT/ ER Registration.
•  Make sure Pre- approval, Cash deposit before any elective procedures/ Admission.
• Collect and submit cash to the general cashier daily/ end of the work shift.
• Coordinate with claims /billing departments to speed up administrative process/Avoid Financial Discrepancy. 
• Make appointment for next visit and provide non-medical instructions if needed.
• Attend telephone enquiries and interact effectively with customers.
• Maintain patient information confidentiality and Patient Rights.
• Enhance patient experience with customer care, respect, compassion and dignity.
• To provide administrative / clerical support service to Patient Services Department; to its staff; and to patients and other visitors.
• Coordinates with Department Heads/Supervisors regarding Patient Services issues/concerns.
• Provide support and assistance to patients coming for inquiries and/or complaints.
• Maintain a filing system for quick and easy access of documents.
• Meets current objectives and positions the organization for future growth.  Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.
• Meets and exceeds expectations of internal and external customers.  All organizational and departmental standards regarding quality of performance are met.  Demonstrates a strong commitment to confidentiality.  Participates in quality improvement programs as directed.
• Builds positive relationships based on respect for others.  Demonstrates a helpful positive attitude.  Maintains effective communication with peers, staff and visitors
• Performs other work related duties as assigned by the Department Head/Manager.

Qualifications:

A minimum of:

Education:

• High School; Preferably Diploma/ College graduate.

Experience:

• Minimum of two (2) years’ experience in a similar position preferably in healthcare facility.

• Customer service/ Patient Experience course is required.
• Tact, courtesy and public relations skills are a must.
• Good communication & interpersonal skills.
• Computer literate.
• Awareness of Patient Rights and Responsibility.
• Good written and oral communication skills in Arabic and English.
• Strong interpersonal skills and high energetic in work.